Postmortem: API Outage — August 24–25, 2026
Status: Resolved
Duration: Aug 24, 7:11 PM UTC to Aug 25, 6:35 AM UTC, approximately 11 hours 24 minutes
Impact: Full outage. api.sylvia-api.com was unreachable for all requests during this window.
Summary
We experienced a major outage on api.sylvia-api.com starting at 7:11 PM UTC on August 24 and lasting until 6:35 AM UTC on August 25. The outage was caused by a proxy infrastructure failure that cascaded and brought down our systems. It was detected automatically by our monitoring, and service has been confirmed fully restored, with checks passing consistently across all monitored regions since recovery.
Timeline
Aug 24, 7:11 PM UTC: Monitoring detected the API as down; outage began
Aug 25, 6:35 AM UTC: Issue resolved; monitor recovered and service confirmed operational
Impact
Resolution
The underlying proxy infrastructure issue was identified and resolved, restoring normal traffic flow to our systems.
Next Steps
We're reviewing our infrastructure resilience to reduce the likelihood and impact of similar failures going forward.
We apologize for the extended disruption and appreciate your patience.
